Contact Us

Ask general questions, request an identification card, or contact us for a quote for your company. Select an appropriate online form below and submit it to us, or feel free to reach out to CEBT Customer Service at 800-332-1168. For questions unrelated to claims or benefits, you may contact the Associate Director of CEBT Operations and Communications Stacy Picone at stacy.picone@wtwco.com.

All information provided here is secured by state-of-the-art encryption.

Office Hours

Monday - Thursday: 7:30am to 4:30pm MST
Friday: 7:30am to 4:00pm MST

*Please note: The live chat feature is only available during office hours

Request a Quote

General Question

Member ID Card Request

Before proceeding to order an ID card, please consider the following:

You can view ID card information through the CEBT APP, or at www.umr.com
ID cards are not auto-generated at open enrollment unless one of the following applies: You make a plan change, add/remove dependents, or if any of the demographic information on the ID card has changed. If none of these apply, you should not expect a new ID card.
If you expect an ID card, please consider a 12-14 day turnaround from when it is issued. You can view the issue date by logging into the UMR portal > ID cards
If you have dependents aged 16+, additional UMR ID cards will automatically be sent for these individuals.

If none of the above applies, please choose the option below.

Full Name: First, Last: (Required)
Employer: (Required)
Inquiry Type: (Required)
Member ID: (Required)
Phone:
Email: (Required)
Question:

Member Third Party Liability Information

Member Name: First, Last (Required)
Email (Required)
Member ID (Required)
Patient Name (Required)
Services Provided By (Required)
Date of Service:
Total Charge Amount:
Was Claim Due to Injury? (Required)

Yes

No
Injury/Illness Description:
First Date of Treatment: (Required)
Date of Injury: (Required)
How Did The Injury Happen: (Required)
Place of Injury: (Required)
Was Injury at Work: (Required)
Do You Expect Further Treatment: (Required)
Is This Causing Aggravation at Work: (Required)
Has Employer Been Notified: (Required)
Is Injury From Motor Vehicle Accident: (Required)
Was Vehicle Covered By Insurance: (Required)
Other Party Name:
Other Party Address:
Other Party Phone:
Claim Number:
Policy Number:
Was Accident Reported to Law Enforcement:
Name of Agency:
Agency Address:
Has Attorney Been Retained:
Home Phone:
Work Phone:
Electronic Signature: (Required) (Required)

Employer Supply Request

Group Name: (Required)

Branch Number: (Required)

Caller Name: (Required)

Email: (Required)

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